Terms of use

1. Who you are dealing with

CollectLah is the software that runs the loyalty card. The rewards themselves are offered by the business whose program you joined, not by CollectLah. Questions about a specific reward, its value, or whether it was honoured should go to that business.

2. Your membership

• Membership is free and personal to you. One membership per person per business.
• Your member code and wallet card identify you at the counter. Keep them to yourself — anyone holding them can redeem your rewards.
• You must give accurate details when you join. A mobile number that is not yours may cause your membership to be removed.

3. Earning and redeeming

• You earn stamps or points on eligible purchases, at the rate the business has set. That rate is shown on the join page and can change.
• A guest purchase must be fully paid and completed before it can be claimed, and its claim link expires after seven days.
• If a payment is reversed or refunded, the related loyalty credit may also be reversed.
• Stamps and points have no cash value. They cannot be exchanged for cash, sold, or transferred to another person.
• Rewards are redeemed in person, by showing your wallet card at the counter.
• Balances are updated by staff at the point of sale. If something looks wrong, raise it with the business at the time — they can correct it, and every correction is logged.
• Rewards may not be combined with other promotions unless the business says otherwise.

4. Changes to a program

The business may change its earning rates, rewards, or program terms, and may end the program entirely. Where a program ends, the business decides how much notice you get to redeem an unused reward. CollectLah does not control these decisions and cannot reinstate a reward on a business's behalf.

5. Messages

We only send you marketing messages if you opted in when you joined. You can opt out at any time by contacting the business or emailing us. Service messages about your own account — for example a reward becoming available — are part of running the program.

6. Fair use

Do not attempt to create memberships automatically, register numbers that are not yours, claim stamps for purchases that did not happen, or interfere with the service. Memberships used this way may be suspended or removed, along with any balance on them.

7. Availability

We work to keep CollectLah running, but we do not guarantee uninterrupted availability. If the service is unavailable, the business can still record your visit manually and apply it afterwards.

8. Your data

How we handle your personal data is set out in our privacy policy, which forms part of these terms.

9. Liability

Nothing in these terms limits any liability that cannot be limited by law, including under the Consumer Protection Act 1999. Beyond that, CollectLah is not responsible for the goods or services a business provides, the rewards it chooses to offer, or its decision to change or end its program.

10. Governing law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute.

11. Changes to these terms

We may update these terms. The date at the top of this page shows when they last changed. Continuing to use your membership after a change means you accept the updated terms.